Delivery & Returns

UK Delivery Charges Price Delivery Time
Standard Delivery £4.95 2-5 Working Days
Large / Heavy Items
£12.95
2-5 Working Days
Furniture £60 Please allow 2-3 weeks for delivery
Free Delivery Free
Free delivery on all orders over £100 (excluding furniture)


Some items may take longer to deliver including Pre-Order items. Please see the individual product pages to see any notifications about additional delivery times that may apply.

Due to COVID-19 current lead times for delivery may be a little longer than listed above.

We use DPD to deliver our products which usually takes between 2 - 5 working days (UK only) from receipt of your order.

Orders will be sent to the delivery address specified at time of ordering. We cannot take responsibility if this address is incorrect. We ask for a phone number at checkout, which is passed to the DPD, should they have trouble finding your address and need to contact you. You can add to an order if it has not been shipped by emailing us at sales@fikaliving.co.uk.

    INTERNATIONAL DELIVERY (EXCLUDES FURNITURE)

    We currently only deliver to UK addresses but will be adding international delivery options very soon.

    RETURNS

    If you are not happy with your purchase you can request a return within 14 days of delivery via email. You will have 14 days to return the goods to us. Please allow up to 7 days for refunds to be processed once goods have been received.

    • The goods need to be returned at your own cost, intact, in the same condition as received, and in the original packaging.
    • A deduction can be made if the value of the goods has been reduced (you have a legal obligation to take reasonable care of the goods while they are in your possession).
    • If choosing to book your own postage we suggest taking out additional postal insurance with your provider. Please retain proof of despatch, as we cannot be held accountable for lost or damaged items during transit.
    • Some items like lamp shades cannot be refunded if they have been unwrapped. These goods will be clearly marked.

    If you would like to return an item please email us and we will send you return instructions.

    FAULTY ITEMS

    If you receive a faulty, or damaged goods please email us a photograph and request either a refund or replacement.

    REFUNDS

    You will receive an email notification once your refund has been made - please allow 5-10 days for your bank to show the funds.

    This returns policy does not affect your statutory rights. FIKA Living upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.