Delivery & Returns

UK Delivery Charges

Price

Delivery Time from Dispatch

Standard Delivery

£4.95

2-5 Working Days

Large / Heavy Items

£12.95

2-5 Working Days

Furniture

£60

Please allow 2-3 weeks for delivery (unless otherwise stated)

Free Delivery

Free

Free delivery on all orders over £100 (excludes some furniture items)


Some items may take longer to deliver including Pre-Order items. Please see the individual product pages to see any notifications about additional delivery times that may apply.

We use various carriers to deliver our products which usually takes between 2 - 5 working days (UK only) from dispatch of your order.

Orders will be sent to the delivery address specified at time of ordering. We cannot take responsibility if this address is incorrect. We ask for a phone number at checkout, which is passed to the courier, should they have trouble finding your address and need to contact you. You can add to an order if it has not been shipped by emailing us at sales@fikaliving.co.uk.

INTERNATIONAL DELIVERY (EXCLUDES FURNITURE)

We currently only deliver to UK addresses but will be adding international delivery options very soon.

LARGER ITEMS DELIVERY

For larger, heavier items, customer assistance may be required to help the driver. Delivery is strictly to ground floor only for insurance purposes.

We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period may be rejected.

Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can include a ETA time slot and informed by email or text message. Deliveries are generally only available during the working week Monday-Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. a work address or relative/neighbour.

Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative. Failed deliveries that have been agreed will result in re-delivery/cancellation charges. Late cancelled orders, where the item has been dispatched to the courier for delivery will incur a charge to redeliver the items back to us. 

Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply.

Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. This includes any tables with tops in excess of 220cm. If you are in any doubt, please talk to our team prior to delivery who can advise. A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard two-man crew.

Due to the weight and size of some of our products, once the team arrive, it is the customer’s responsibility to move any pets and minors out of harms’ way during the installation for safety reasons. 

Upon receipt of the goods, it is the customer’s responsibility to check over the order to ensure it is in good condition. We take full responsibility for any damage found during inspection only upon delivery.

INTERNATIONAL DELIVERY

We offer worldwide shipping where available on all items.

For furniture and larger items, we will first need to obtain an international shipping quote from our delivery partners. Please email our Customer Care Team on sales@fikaliving.co.uk for further information.

Please be aware that international delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery.

EXPRESS DELIVERY

If you need your item in a hurry please speak to our Customer Care Team, who will be happy to assist where possible. The team can be reached by email at sales@fikaliving.co.uk.

RETURNS

If you are not happy with your purchase you can request a return within 14 days of delivery via email. You will have 14 days to return the goods to us. Please allow up to 7 days for refunds to be processed once goods have been received.

  • The goods need to be returned at your own cost, intact, in the same condition as received, and in the original packaging.
  • A deduction can be made if the value of the goods has been reduced (you have a legal obligation to take reasonable care of the goods while they are in your possession).
  • If choosing to book your own postage we suggest taking out additional postal insurance with your provider. Please retain proof of despatch, as we cannot be held accountable for lost or damaged items during transit.
  • Some items like lamp shades cannot be refunded if they have been unwrapped. These goods will be clearly marked.

If you would like to return an item please email us and we will send you return instructions.

FAULTY ITEMS

If you receive a faulty, or damaged goods please email us a photograph and request either a refund or replacement.

REFUNDS

You will receive an email notification once your refund has been made - please allow 5-10 days for your bank to show the funds.

This returns policy does not affect your statutory rights. FIKA Living upholds The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your statutory rights are not affected.